Dispute Resolution

Reviewing the dispute queue, investigating evidence, and issuing resolution decisions.

Disputes are the most time-sensitive staff responsibility. A dispute freezes a match result, which means standings are on hold until resolution. Aim to resolve disputes within 72 hours of filing.

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Accessing the dispute queue

Go to c3esports.com/admin/disputes. Open disputes are sorted by filing time (oldest first) so the most urgent ones are at the top.

Dispute statuses

Status	Meaning
Open	Awaiting staff review
Under Review	A staff member has claimed it and is working on it
Resolved	Staff issued a final decision
Dismissed	Dispute was frivolous or lacked evidence; closed without action

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Claiming a dispute

When you start reviewing a dispute, click Claim on the detail page. This marks it as Under Review and assigns it to you, so other staff know it is being handled.

Only claim a dispute if you are prepared to see it through to resolution. Abandoning a claimed dispute creates confusion. If you need to hand it off, use the Transfer Claim option and notify the other staff member in Discord.

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Reviewing a dispute

Open the dispute detail page. You will see:

1. Read the dispute summary

   Review the reason selected by the filing manager and their written description of what happened.

2. Check the submitted scores vs. the claimed correct scores

   The match page shows the scores the submitting team entered. The dispute should explain what the filing team claims the actual score was.

3. Review the attached evidence

   • Replay files — the most reliable evidence. Open each replay’s ballchasing.com link to see the parsed score and player list.
   • Screenshots — useful corroborating evidence but easier to fabricate than replays.
   • Discord messages or timestamps — occasionally relevant for no-show disputes.
4. Check both teams' replays

   Both teams may have uploaded replays. Cross-reference them. If they match, the answer is clear. If they conflict, investigate further — look at player Epic usernames in the replay to confirm both teams’ players were present.

5. Contact the managers if needed

   If evidence is ambiguous or missing, message both managers via Discord and request the specific information you need. Document this in the dispute notes.

   

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Issuing a resolution

Once you have enough information to make a decision:

1. Click Resolve Dispute

   In the Staff Actions section of the dispute page, click Resolve Dispute.

2. Select the outcome

   Outcome	What it does
   Uphold submitted result	The original score stands. Dispute is closed.
   Override result	Enter corrected scores. Match result is updated.
   Rule forfeit	One team wins by forfeit.
   Declare no-contest	Match is cancelled with no result recorded.

3. Write a detailed decision note

   Explain your reasoning clearly. Both managers will see this note. Include:

   • What evidence you reviewed
   • What you found
   • Why you made the decision you did

   Example:

   “After reviewing both teams’ replay files, the actual score of Game 2 was 4-2 (not 3-2 as submitted). Replay file REPLAY-UUID confirms this — see ballchasing link. Overriding the submitted score for Game 2. Series result unchanged: Team A wins 2-1.”

4. Confirm

   Click Confirm Resolution. Both managers receive a notification. The match page updates with the decision. Standings are recalculated on the next scheduled run (or trigger manually).

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Dismissing frivolous disputes

Some disputes are filed without valid grounds — for example, disputing a clean loss because the team is unhappy with the result, or filing about issues that clearly are not within C3 Esports’ scope.

To dismiss:

1. Click Dismiss Dispute.
2. Provide a clear reason explaining why it was dismissed and what valid dispute grounds are.
3. Confirm.

Repeated frivolous disputes from the same team or manager can result in a warning or restriction on their ability to file future disputes. Document these patterns in the dispute notes and report them to the admin team.

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Resolution timeline

Milestone	Target
Acknowledge receipt	Within 24 hours
Request additional evidence (if needed)	Within 24 hours
Issue final resolution	Within 72 hours

If a dispute will take longer than 72 hours (e.g., waiting for a manager to respond with missing evidence), post an update in the dispute notes and notify both managers via Discord so they know it has not been forgotten.

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Appeals

Staff decisions are final. However, if a manager believes a decision was made based on incorrect or incomplete information, they may request a review by contacting an admin via Discord. Admins may reopen a dispute if there is compelling new evidence. Reversals purely based on disagreement with the ruling are not granted.